Effective date: April 20, 2026
This KHT Instrument privacy policy explains how KHT Instrument ("KHT," "we," "us") collects, uses, stores, and shares the personal information of visitors to pharmaceuticaltextureanalyzer.com and of prospects, customers, and newsletter subscribers who interact with us. KHT Instrument is a pharmaceutical texture analyzer manufacturer serving business customers — pharmaceutical QC labs, R&D teams, CROs, universities, and distributors. This policy is written in plain language for those business users. It is aligned with the core principles of the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), while recognizing that specific statutory rights depend on your jurisdiction of residence.
If you have a question about this policy or about your personal data, email data@khtinstrument.com at any time.
1. Information We Collect
Information you provide directly. When you fill in our contact form, request a quote, download a specification sheet, subscribe to the newsletter, or email our team, you provide information including your name, job title, business email, employer / company name, country, phone number (optional), and any project details you choose to share (application, sample type, timeline, budget, existing instrument, validation requirements). We ask for what is needed to return a useful quote or technical response — nothing more.
Information collected automatically. When you browse pharmaceuticaltextureanalyzer.com, our servers and analytics tools record standard technical information: IP address, approximate city-level location derived from IP, browser type and version, operating system, pages viewed, time on page, referring URL, and search terms that led you to the site (where the search engine shares them). This is collected through first-party logs and third-party analytics scripts — primarily Google Analytics 4 (GA4) — configured with IP anonymization where available.
Cookies and similar technologies. We use a small number of first-party and third-party cookies. Strictly-necessary cookies keep the site functional (session continuity, form submissions). Analytics cookies (GA4) help us understand which articles and product pages are useful. A limited set of marketing pixels — Google Ads, LinkedIn Insight Tag, Meta Pixel — measures advertising effectiveness where we run campaigns. You can reject non-essential cookies via the banner shown on your first visit, and you can manage cookies at any time in your browser settings.
Information from third parties. If you reach us through a distributor, a partner laboratory, or a referral source, we may receive your business contact details from that party. We also receive analytics-level information from advertising platforms (aggregated ad performance, not identifiable individuals).
2. How We Use Your Information
We use the information we collect for the following limited purposes:
- To respond to quote and information requests. Name, company, email, country, and project details go to the applications engineer who will prepare your quote or run your demo.
- To provide ongoing customer support. For existing customers, we use contact information to answer technical questions, ship instruments and accessories, and schedule training or calibration services.
- To send operational emails. Order confirmations, shipping notices, software update announcements, safety or recall notices, and similar transactional messages. You cannot opt out of truly operational messages for an active order — but we keep these narrowly defined.
- To send marketing communications — only with your opt-in consent. The KHT Instrument newsletter, product update emails, and occasional webinar invitations are sent only to people who explicitly subscribed or who ticked the marketing-consent box on our contact form. Every marketing email contains a one-click unsubscribe link, and we honor unsubscribes within 72 hours.
- To understand and improve the website. Aggregated analytics tell us which articles serve visitors well, which pages need rewriting, and which user flows break. We do not use this data to profile individuals.
- To measure advertising effectiveness. Where we run paid campaigns on Google, LinkedIn, or Meta, platform pixels report aggregated conversion data so we know whether a campaign earned its budget.
- To comply with legal obligations. Invoice records, export-control documentation, and tax records are retained for the duration required by applicable law.
We do not sell your personal information. We do not share your information with third parties for their own independent marketing purposes.
3. Cookies and Tracking in Detail
- Strictly necessary cookies: session, CSRF protection, cookie-consent state. Cannot be disabled without breaking core site function.
- Analytics (GA4): pageviews, session duration, event tracking. IP anonymization enabled. Data retention set to 14 months.
- Marketing pixels (Google Ads, LinkedIn Insight Tag, Meta Pixel): loaded only after cookie consent. Used for conversion measurement on paid campaigns.
- Embedded content (e.g., YouTube videos in articles) may set their own cookies per the third party's policy. We embed using privacy-enhanced modes where available.
You can withdraw cookie consent at any time by clicking the "Cookie Settings" link in the site footer.
4. Data Storage and Security
Personal data collected through this website is stored on servers operated by established cloud providers (hosting, email service, analytics) within the EU, US, or Asia-Pacific depending on the service. All transmission between your browser and our systems is encrypted with TLS 1.2 or higher. Data at rest is encrypted using industry-standard algorithms.
Retention periods:
- Quote and inquiry records: up to 3 years from the date of inquiry, to support follow-up on dormant procurement cycles, then deleted unless the contact becomes a customer.
- Customer records: for the duration of the customer relationship plus 7 years, to support warranty, regulatory compliance, and tax obligations.
- Newsletter subscriber data: until you unsubscribe, after which we retain a minimal suppression record (email hash only) to prevent accidental re-subscription.
- Analytics data: 14 months at GA4, then aggregated.
- Cookie consent records: 12 months.
Access to personal data within KHT is restricted to employees and contractors who need it to do their job (sales, applications, support, finance). Access is logged and reviewed.
5. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
- Right of access — a copy of the personal data we hold about you.
- Right to rectification — correction of inaccurate data.
- Right to erasure ("right to be forgotten") — deletion of your personal data, subject to legal retention requirements.
- Right to data portability — receipt of your data in a machine-readable format.
- Right to restrict processing — pause processing in specific situations.
- Right to object — to direct marketing, at any time, with immediate effect.
- Right to withdraw consent — where processing is based on consent.
- Right to lodge a complaint — with your local data protection authority (for EU residents) or with the appropriate consumer protection agency (for other jurisdictions).
To exercise any of these rights, email data@khtinstrument.com. We respond within 30 days. We do not charge a fee for reasonable requests.
California residents have specific rights under CCPA, including the right to know what categories of personal information we collect, the right to delete, and the right to opt out of "sale" of personal information (we do not sell). Email data@khtinstrument.com to submit a CCPA request.
6. International Transfers
Because KHT Instrument operates globally, your personal data may be transferred to, and processed in, countries other than your country of residence — including the country where our business is headquartered and the countries where our cloud providers operate. When we transfer personal data out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards (Standard Contractual Clauses or equivalent) to maintain the level of protection required by GDPR.
7. Third-Party Links
Articles and pages on pharmaceuticaltextureanalyzer.com may link to external websites — pharmacopoeia publishers, regulatory agencies, academic journals, industry associations. This privacy policy does not apply to those sites; please review their own policies.
8. Children
This website is directed at business users. We do not knowingly collect personal data from anyone under 16. If you believe a minor has submitted personal data through our site, email data@khtinstrument.com and we will delete it.
9. Changes to This Policy
We update this policy when the law changes, when our data practices change materially, or when we identify clarifications that help readers. The effective date at the top of this page is updated when we make changes, and substantive changes are announced via the footer of the site for at least 30 days. Material changes that affect marketing consent are handled with a fresh opt-in request.
10. Contact
For any question, concern, or request related to this KHT Instrument privacy policy or to your personal data, contact our data protection contact at data@khtinstrument.com. For general inquiries, use info@khtinstrument.com or the contact form at /contact/.